Friday September 22 , 2017

Services

services

Our services commence from concept, feasibility & budgeting right through to the implementation and life cycle support for the electronic security systems we deliver to the market. We believe it is “all about the customer” working in partnership to deliver what we are contracted to do.

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Projects

Our engineering department has undertaken a wide variety of projects over the years for many types of customers and we have worked in many different environments.

We work both directly for the customer or part of a project team acting as a specialist contractor. Either way our service is dedicated, our ethos is to work in partnership; our goal is to deliver compliant projects – ON BUDGET & ON TIME

We have a structured approach which incorporates all the required elements to design and implement systems using a professional and focussed team.

Professional Services

  • Planning – Microsoft Project
  • Design – CAD tools
  • Project Management
  • CDM
  • H&S
  • Risk & Method Statements
  • Change Management
  • Site Supervision
  • Installation
  • System Commissioning
  • Customer Configuration
  • O&M Documentation
  • Operator Training
  • Certification
  • Handover

Engineering Disciplines

  • System Design
  • Feasibility Studies
  • Financial Planning
  • Project Management
  • Site supervision
  • Installation Works
  • Cabling
  • Containment
  • 240V electrical
  • Fibre optics
  • IT infrastructure
  • Wireless transmission
  • Electronic security Systems
  • Control room furniture
  • Security Doors
  • Warranty support services
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System Lifecycle Support

At OpenView Security Solutions Limited one of our key performance indicators is customer retention. Our aim is to support our business with sustainable maintenance contracts where we work in partnership with our customers providing support services on a 24/7 basis. We believe that a happy customer will be retained and to achieve this we have to deliver the highest levels of service expected and never take things for granted.

Many of our customers have been dealing with us for over 10 years which is testament to us doing things right.

Each branch office is identically structured to provide a consistent high level of service and support for our customers.

Our service proposition is as follows:

Customised support packages tailored per client to meet their support requirements and budgets. We have “modulised” particular items of support for the customer to select to provide any elements of service:

  • Simple “Pay as you Go” support contracts
  • Defined response & fix times
  • Planned Preventative Maintenance Services (PPMs)
  • Defined spares holdings per customer / site
  • Full asset management services
  • Residential engineering services
  • Fully comprehensive (parts / labour / PPMs included)
  • Periodic assessments of the service via KPI measurement
  • Full account management - ensures
    • Customer relations
    • Strong communications
    • Correct billing
    • KPI / SLA measurement of the service offered
    • Customised reports
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A Dynamic Managed Service

A live & proactive service designed to keep you informed

A live & proactive service designed to keep you informed
We operate a fully computerised CRM system called Tesseract. Tesseract records all customer information and logs all service call outs / PPM scheduling and asset management services. The system is the hub that receives information from customers and sends out instructions to our field service engineers. Every action is logged, tracked and stored. With the benefit of recording all of the engineering activity, customised reports are generated that measures our performance against client set KPIs.

Service Benefits:

  • Live communication from our call centre to engineers
  • Fast engineering response
  • Full audit trail of engineering activity
  • Seamless and accurate invoicing

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Engineering Excellence

The majority of our engineers have been with our company for many years and have been trained & developed to deliver excellent customer service. Our engineers appreciate our ethos “its all about the customer” and always aim to fix / service professionally.

OpenView Security Solutions Limited Service Engineers – the benefits

  • Trained in every aspect
  • Properly equipped with parts, tools & plant
  • Groomed to be polite & responsible
  • Accredited, vetted ,security checked
  • Carry ID & wear uniform, carry PPE

Our engineers interact with our customers keeping them informed every step of the way

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